Frequently Asked Questions
1. Do you have a catalog?
2. What is the difference between a reproduction
and a photograph?
3. What if I placed a duplicate order?
4. What if I forgot my login name or password?
5. Is my personal information secure?
6. Do you ship internationally?
7. Can I cancel or change my order after it has
been placed?
8. Where is my order?
9. Do you offer corporate or wholesale discounts?
10. Can I use images from this site for other
purposes?
11. I would like to return or exchange
something, what should I do?
1. Do you have a catalog?
Our website is our only catalog, it is a
virtual listing of our extensive selection of merchandise. At
this time, we do not offer a printed catalog.
BACK TO TOP
2. What is the difference between
a reproduction and a photograph?
We only offer original
photographs in limited editions. An original photograph is a
photograph printed by the artist. With digital processes,
originals are not handcrafted but are approved and signed by
the artist. A reproduction is a second or further generation
from the original photograph. A reproduction can be
photographic or ink-based, such as a poster, lithograph, card,
or calendar.
BACK TO TOP
3. What if I placed a duplicate
order?
If you feel you have placed a duplicate
order, please contact us at sales@wonderwall.co.in
and we will be happy to assist you.
BACK TO TOP
4. What if I forgot my password?
If you have forgotten your password
please e-mail us at customersupport@wonderwall.co.in
with the e-mail address associated with your account and we
will be happy to send you your information.
BACK TO TOP
5. Is my personal information
secure?
Yes, at wonderwall.co.in we use the
latest security technology, which uses data encryption, server
authentication, and message integrity. We will never
give out any of your information and use it only for order
related matters. Please also read privacy policy for
more information.
BACK TO TOP
6. Do you ship internationally?
Yes, we do. Please review our
Shipping Information page for further
details.
BACK TO TOP
7. Can I cancel or change my order
after it has been placed?
Sorry, but since printing
are order specific, we cannot accept cancellation of
orders. However, if you contact us within 4 hours of
placing the order, we should be able to stop printing of the
order. However, we do not take any guarantee that this
will always be possible.
BACK TO TOP
8. Where is my order?
You can check the status of your order at
anytime by logging into your account. Orders are usually
shipped in 4 to 5 business days. Once your order is shipped
the tracking number will be sent to you via e-mail and will
also be available by logging into your account. You may log in
to your account to access the tracking number.
BACK TO TOP
9. Do you offer corporate or
wholesale discounts?
We might. Please contact us
at sales@wonderwall.co.in
for further details.
BACK TO TOP
10. Can I use images from this
site for other purposes?
Please contact us for any
information regarding this matter. You may e-mail us at customersupport@wonderwall.co.in
BACK TO TOP
11. I would like to return or
exchange something, what should I do?
As mentioned above, since the photographs
are printed against individual orders, if you received the
item in good condition, we cannot give any refund.
Although utmost care is taken while shipping the items, If the
items were damaged in shipping, we will replace the items with
the same items. Please retain the original
packaging. You may e-mail us at customersupport@wonderwall.co.in
BACK TO TOP
